My Giant Giant Hexagon quilt is about 100" square and I knew that I wasn't going to be up to quilting it any time soon. We are in the middle of remodeling our master bathroom and I want to do a few updates to our room as well, including the quilt on our bed, so sending the quilt to a long arm quilter seemed to make sense. I requested an orange peel pantograph pattern and sent the quilt off with 108" wide Architextures backing and some batting.
I received the quilt about 3 weeks later. Getting a quilt this size quilted is not cheap, my total after shipping costs was just over $200 (of course this rate is completely fair, I am just saying that it was a pretty major expense for me).
1. When I opened the box I immediately noticed that the thread used on the quilt was darker than I expected. In discussing the thread color with the quilter I told her that I had been thinking of a light gray, maybe a white, and I would leave that decision up to her. Since medium gray is neither light gray or white I was not happy. Apparently she thought that when I said I left the decision up to her she could choose whatever color she thought was best, but if she had run this color by me I would not have been okay with it. I have a thing about dark thread on lighter fabrics and I am very unhappy with the way the thread looks on the yellow prints in the quilt.
Once I calmed down a little bit I emailed the quilter. She initially apologized and said that I could send the quilt back to her to be trimmed again. I was going to do this until a couple days later she emailed me again and basically un-apologized. At that point I decided that I just didn't want to deal with her any more so I will take care of it myself.
Are these experiences typical of sending a quilt to be quilted? Have you ever had a negative experience with having a quilt long armed?